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"I have, for the last 5 years, always found Sygma to be right on their game."
Roger Dawkins, Group Security/Facilities Manager
Jardine Motors
"Remote monitoring works very well for us, giving us peace of mind as well as saving us money."
Security Manager
Multi-sited Car Dealership
"The service from the installation team really was excellent - no hassle, no fuss."
Simon Taylor, Street Facilities Manager
Braintree District Council
"I have been using Sygma since 2004 and they have always provided me with a first class service."
Mark Smith, Facilities Manager
Ilford Ursuline School
"I just wanted to place on record my appreciation for all the hard work of your team."
Peter French
Gold Command
"We have used Sygma on site for 9 years and have never had any problems with the service!"
Mark Spires
Unilever
"Mark and Saul are a credit to your organisation and should be commended for their achievements."
Simon Ellis, Head of Security and Business Continuity
British Council
"Our decision to use Sygma has been completely justified by the high levels of service and technical expertise that they have provided."
Andy Dickson
Heavyweight Air Express
"Thank you very much for your great effort in helping us to obtain additional cards."
Sergei Stephantsov
Orchard Villas
"I have been very impressed with Sygma's ability to design and implement a turn-key security package."
Paul Gale, Process Improvement Manager
Abbey Corrugated Ltd
"The drone footage Harry from Sygma took was fantastic."
Toby Bartlett
Alan Bartlett and Sons Limited
"Thank-you Harry for the simply spectacular shots and video footage of our vineyards that you managed to collect for us with your drone."
Frazer Thompson Chief Executive
Chapel Down Group plc
"Sygma are an excellent company to work with."
Chris Warnes
Hadleigh Castings Ltd
"Save costs and have the ability to cover more areas than a static guard ever can."
Group Security Installation Manager
Multi-sited Building Supplies Company
"I would highly recommend the services of Sygma Security."
Will Corley
Cygnet Healthcare
"The cameras have had an immediate impact in reducing vandalism in the school."
Geoff Jones, Bursar
The Charles Dickens School

Remote Monitoring Systems

Our remote monitoring solution links your CCTV system directly to our partner remote monitoring station (RVRC), allowing round-the-clock surveillance and monitoring of your premises. Once the system is set images are transmitted from the CCTV cameras to the RVRC. Within seconds of system activation, a camera will focus automatically on the cause. Simultaneously the system will transmit real-time images from the camera to the RVRC.

At the RVRC, specially trained and experienced operators have complete control over the system, to identify whether the system has been activated accidentally or by criminal attack. As the system incorporates full audio facilities, operators can give verbal warnings to potential attackers or assistance to genuine visitors to the site. The operator will make a rapid assessment of the situation and take the appropriate action, such as notifying the police or designated key holder. False alarms are eliminated as all system activations are verified, thus ensuring police response if required.

All Sygma monitored solutions are designed to comply with the British Standard 8418 - an outline of which can be found below.

BS8418 is the standard for detector activated remotely monitored CCTV systems in the UK. It was first published in 2003 and soon became endorsed by the Association of Chief Police Officers (ACPO) in their security systems policy and as such is the only recognised way of obtaining a Police URN for such CCTV systems.

BS8418 has undergone a review, which is a formal procedure that occurs every five years for a British Standard. This review is conducted with industry key stakeholders, which include BSIA, and takes account of advances in technology, experiences gained in the application of the standard and other influencing factors to make it a more useable and beneficial standard.

This user guide aims to provide you an insight into the benefits of a remotely monitored detector activate CCTV system and highlights the considerations you should make prior to purchase. Such a system will in most cases, assist in deterring criminal acts BEFORE they occur.

Note: This guide is only an aide-memoir and does not replace any of the requirements of the standard. It is for general information only and does not and is not intended to constitute professional advice. No liability therefore can be accepted for reliance on this guide.

Why do you want or need a BS8418 compliant CCTV system

  • A well-designed BS8418 system will enable the constant and efficient monitoring of your premises. The area of your premises protected by a BS8418 compliant system is known as the "secure area"
  • Having an approved BS8418 system provides the opportunity for you have a Level One response from the Police or other responding authority
  • The system could potentially reduce your insurance liability
  • Such a system will reduce the risk of arson, theft and vandalism
  • Remotely monitored systems may also assist with other non-security applications such as safety operations or other site related control measures
  • You may wish to view the site remotely for your own purposes

Operational requirements

It is important to identify the 'operational requirement' of the system. I.e. what do you want the system to do? Some reasons you may be looking for a BS8418 system could include

  • To protect staff during the day and goods during the night
  • Most BS8418 systems are purchased to protect expensive goods, which are stored outside. These may include, for example, cars, lorries, trailers, or building products. They may also be needed to protect commodities such as cable, metals or equipments used for national infrastructure, railways etc
  • Can be used as a sole means to provide site security
  • Can be used as an enhancement to security guarding services and/or intruder & hold up alarm systems

System design proposal [4.1]

A design proposal should be produced to meet the needs of the customer. As a minimum, this contains the following:

  • Written details such as locations of camera, detection equipment, lighting, control and signalling equipment
  • Drawing containing positions of the above devices in particular the expected fields of view
  • Services to be provided by the owner, such as mains electrical supplies, telephone points or lighting provision

The design proposal should take account of the owner's needs as defined in the Operational requirements for the system. Subject to the design chosen, it may be necessary to obtain planning permission from the relevant local authority.

Detectors [4.2]

  • Detection devices should be fit for purpose and suitable for the environment in which they are used
  • Detection should not overspill the boundary of the protected area
  • Detection should match or fall within the camera field of view

Camera equipment [4.3]

  • Camera equipment should operate effectively in the lighting conditions on the site, to produce a useable image
  • The entry /exit route should be viewed by a fixed camera or a functional camera in its parked position
  • Wherever possible cameras should not overlook public areas

Control and signalling equipment [4.5.6 & 4.5.8]

  • Control equipment must be located in an area where access is restricted. Where possible this should be in an area that generates an alarm when the CCTV system is set
  • BS8418 systems require two signalling paths, each capable of providing images at the RVRC.

Lighting (illumination) [4.3.2]

  • Good illumination of the cameras field of view is essential to ensure satisfactory operation of the system and monitoring service. Care should be taken to ensure illumination does not cause a nuisance to others.
  • Care should be taken when choosing the type of illumination device to avoid lamps that have a "run up" time
  • Wherever possible illumination devices should not be directly facing cameras

Audio Challenge [4.4]

  • Audio challenge capabilities are required to obtain a Unique Reference Number(URN) for Police attendance
  • In most cases where audio challenge is used, it encourages unwanted visitors to leave the site
  • Care should be taken to ensure the audio does not cause a nuisance to the local community

Your (owner) responsibilities

  • Staff access – the user should be fully trained in the use of the system, in particular in the set and unset procedure. They should also understand the procedure if they deviate from the agreed entry route
  • Make sure you are available for the final commissioning/handover of the system so that you are aware of any outstanding issues that need to be addressed, and to ensure the system meets your requirements
  • Make sure you provide the following site documentation to the RVRC to ensure the system is acceptable for live monitoring: site address; installer details; site plan; operational schedule; response plan; user contact details; associated intruder alarm system information, inventory of CCTV equipment installed; and fault reporting procedure
  • Ensure you have a maintenance agreement in place to provide continued effective operation of the system and service you have purchased. This will be required to comply with BS8418 and make the system eligible for police response
  • You should walk test all detection devices and artificial illumination on a regular basis to ensure the system is functioning correctly in conjunction with the RVRC. Any faults should be reported to the maintainer/RVRC as soon as possible
  • Ensure all changes to the CCTV system configuration, site operation or environment are reported to the maintainer /RVRC

Note: Operators of CCTV systems must comply with the legal requirements of the Data Protection Act 1998 (DPA). Failure to do so may result in legal action being taken.

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Steeple Bumpstead
Suffolk
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